Kebijakan Refund Refund Policy

1. Sebelum persiapan dimulai / Before preparation starts

Jika pesanan sudah dibayar tetapi persiapan belum dimulai, segera hubungi kami. Pembatalan dan refund dapat dipertimbangkan setelah status pesanan dan pembayaran diverifikasi.

If an order has been paid but preparation has not started, contact us immediately. Cancellation and refund may be considered after the order and payment status are verified.

2. Setelah persiapan dimulai / After preparation starts

Pesanan makanan dan minuman umumnya tidak dapat dibatalkan atau direfund setelah persiapan dimulai, kecuali pesanan salah, bermasalah secara material, tidak tersedia, atau refund diwajibkan oleh hukum yang berlaku.

Food and beverage orders generally cannot be cancelled or refunded once preparation has started, except where the order is incorrect, materially defective, unavailable, or another refund is required by applicable law.

3. Reservasi ruang karaoke / Karaoke room reservations

Permintaan perubahan atau pembatalan room akan dipertimbangkan berdasarkan waktu permintaan, ketersediaan room, dan apakah slot waktu sudah ditahan atau digunakan. Hubungi kami secepat mungkin apabila ingin mengubah reservasi.

Room changes or cancellations are considered based on timing, room availability, and whether the time slot has already been held or used. Contact us as soon as possible if you need to change a reservation.

4. Barang salah atau kurang / Wrong or missing items

Segera beri tahu staf dan berikan nomor pesanan. Kami dapat mengganti item, melengkapi item yang kurang, memberikan kredit toko, atau mengembalikan nilai item terkait sesuai kondisi.

Notify staff as soon as possible and provide the order number. We may replace the item, provide the missing item, issue store credit, or refund the affected item depending on the circumstances.

5. Pembayaran ganda atau gagal / Duplicate or failed payment

Jika Anda merasa terkena debit lebih dari satu kali atau pembayaran terdebit tanpa pesanan yang terkonfirmasi, hubungi kami dengan nomor pesanan dan bukti transaksi.

If you believe you were charged more than once or a payment was debited without a confirmed order, contact us with the order number and proof of transaction.

6. Metode refund / Refund method

Refund yang disetujui biasanya dikembalikan melalui metode yang sesuai dengan jalur pembayaran awal. Waktu proses dapat berbeda tergantung payment provider atau institusi keuangan.

Approved refunds are normally returned using a method reasonably compatible with the original payment route. Processing time can vary by payment provider or financial institution.

7. Kontak / Contact

Email: ptlangitgrahawisata@gmail.com
WhatsApp: +62 856-9785-0017